Politique d'expédition
Thank you for selecting Kokania.com for your shopping requirements. This Shipping Policy details our shipping procedures, including estimated delivery times, shipping methods, and related information. By placing an order on our Website, you agree to abide by the terms outlined in this Shipping Policy.
Shipping Methods
We provide a range of shipping methods to ensure prompt and dependable delivery of your order. Shipping options may vary depending on your location and the products you have chosen.
Estimated Delivery Times
- Our standard shipping duration is estimated to range between 2 to 11 days on average. Please note that delivery times can vary due to factors such as product availability, shipping destination, and customs clearance processes.
- Should you have specific delivery requirements or need your order by a particular date, kindly reach out to our customer support team before placing your order to explore expedited shipping options.
- For items containing batteries, shipping to the US and EU may sometimes require a bit longer due to special handling to ensure battery safety and prevent potential damage.
Order Processing
Upon placing an order on Kokania.com, our team promptly initiates the processing. Order processing entails verifying payment, confirming product availability, and preparing your items for shipment.
Shipping Confirmation
Following the processing and shipping of your order, you will receive a shipping confirmation email containing a tracking number. This tracking number enables you to monitor the progress of your shipment online.
Tracking Your Order
To track your order, simply click on the tracking number link provided in your shipping confirmation email or visit the designated carrier's website. Please note that tracking information may take some time to update after the order is shipped.
Shipping Costs
Shipping costs are calculated based on various factors, including the selected shipping method, item weight and dimensions, and destination. Shipping costs will be clearly displayed at checkout before finalizing your order.
International Shipping
We offer international shipping to select destinations. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the country's regulations.
Order Status and Support
Should you have inquiries about your order status or require assistance with tracking, please feel free to reach out to our customer support team at info@kokania.com.
Shipping Delays
While we strive to ensure timely deliveries, please understand that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may occasionally cause delays beyond our control. We appreciate your patience and understanding during such instances.
Thank you for choosing Kokania.com for your shopping needs. We are dedicated to providing a seamless and dependable shipping experience. Should you have any questions or concerns, please do not hesitate to contact us below
Phone number: +44 7868 814233
Email: info@kokania.com