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Welcome to Kokania.com! Our goal is to provide you with a delightful and satisfying shopping experience. Below, you'll find our Refund and Return Policy, which outlines the guidelines for refunds and returns. By making a purchase on our website, you agree to adhere to these terms.

Refund and Return Eligibility

You may request a refund for eligible products within 30 days of delivery. To qualify for a refund or return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition as when received.
  • Proof of purchase (order number and purchase details) must be provided.

Initiating a Refund or Return

To initiate a refund or return, please follow these steps:

  • Contact our customer support team at info@kokania.com within 30 days of delivery.
  • Provide your order number, product details, and reason for return.
  • Our customer support team will guide you through the return process.

Return Shipping

  • The customer is responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., incorrect item shipped, defective product).
  • We recommend using a trackable shipping service and retaining the shipping receipt as proof of return. Without proper documentation, we cannot guarantee receipt of the returned item.

Refund Process

  • Upon receiving the returned product and confirming its eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
  • Please allow reasonable processing time for the refund to reflect in your account. Processing times may vary based on the payment method and financial institution.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 7 days of receipt. We will provide instructions for returning the item and offer a replacement or full refund.

Contact Us

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team below

Phone number: +44 7868 814233

Email: info@kokania.com

Thank you for choosing Kokania.com. We appreciate your trust and are committed to ensuring a smooth and transparent refund and return process.