Shipping Policy

Last Updated: [15-08-2023]

Thank you for choosing Kokania.com for your shopping needs. This Shipping Policy outlines the details of our shipping process, including estimated delivery times, shipping methods, and related information. By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Methods

1.1. We offer a variety of shipping methods to ensure your order reaches you in a timely and reliable manner. Shipping options may vary based on your location and the products you've selected.

2. Estimated Delivery Times

2.1. Our standard shipping time is estimated to be between 4 to 12 days on average. Please note that delivery times may vary based on factors such as product availability, shipping destination, and customs clearance processes.

2.2. If you have specific delivery requirements or need your order by a certain date, please contact our customer support team before placing your order to discuss expedited shipping options.

2.3. For Items containing battery it may take a bit longer for US and EU some times as they are shipping by a special line of to take care of the battery and prevent the damage may cause because of such products.

3. Order Processing

3.1. After you place an order on Kokania.com, our team will process it promptly. Order processing involves verifying the payment, confirming product availability, and preparing your items for shipping.

4. Shipping Confirmation

4.1. Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment online.

5. Tracking Your Order

5.1. To track your order, click on the tracking number link provided in your shipping confirmation email or visit the designated carrier's website. Please note that tracking information may take some time to update after the order is shipped.

6. Shipping Costs

6.1. Shipping costs are calculated based on various factors, including the shipping method chosen, the weight and dimensions of the items, and the destination. Shipping costs will be displayed at checkout before you finalize your order.

7. International Shipping

7.1. We offer international shipping to select destinations. Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the country's regulations.

8. Order Status and Support

8.1. If you have questions about your order status or require assistance with tracking, please contact our customer support team at info@kokania.com

9. Shipping Delays

9.1. While we make every effort to ensure timely deliveries, please understand that unforeseen circumstances, such as weather conditions, customs delays, or carrier issues, may occasionally cause delays beyond our control. We appreciate your patience and understanding in such situations.

Thank you for choosing Kokania.com for your shopping needs. We are committed to providing a seamless and reliable shipping experience. If you have any questions or concerns, please do not hesitate to contact us.